1. Introduction

At, we’re committed to selling high-quality products that we hope you’ll enjoy. However, we also know that there may be a time when you need to return something you’ve bought. Please ensure that you check your items carefully before they are used or installed. We also recommend keeping your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

2. Our Policy

We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. Refunds will be credited to your original method of payment.

3. Returns Conditions

For us to process your return:

  • The item should be in its original packaging, undamaged and unused.
  • It must be accompanied by a copy of the order confirmation or the delivery packaging slip.

4. Custom Made Items

Please note that we cannot accept returns on custom made items unless they are faulty or not as described. We recommend checking all items upon receipt to ensure they match your specifications.

5. Faulty Goods

In the unlikely event that a product is faulty, please contact our customer service team at [insert your customer service email or contact form link]. We will arrange a replacement or refund according to your preference.

6. How to Return

Please follow the steps below to return an item:

  1. Contact our customer service team to notify us that you wish to return the product.
  2. Our customer service team will provide you with a Returns Authorization Number (RAN) and details of where to send the item.
  3. Package your item securely and include your RAN, order number, name and contact details.
  4. Once your package is prepared, please send it to the provided address.

7. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at .

9. Contacting Us

If you have any questions on how to return your item to us, please contact us at

Last Updated: June 1, 2023