Order information

It’s time! After you have measured everything and selected the perfect products for your job in our webshop, you can start ordering. Ordering is easy and fast via our website. On this page you will find all information regarding placing an order. If you have any questions, you can always contact our customer service. They can be reached via WhatsApp or via email info@windowize.eu. See our contact page for opening hours.

 Order process

Our ordering process is simple. You can easily place an order by following the steps below:

 Step 1: Place the desired product in the shopping cart

Choose the product of your choice in our webshop. You can custom order most of our products or choose our standard sizes.

 Step 2: Check your order in your shopping cart

Check whether you have entered the correct item and all the options you want. Is something not right? You can easily remove a product from the shopping cart. You can also add extra products, your shopping cart will remain filled when you continue searching on our website. If you are satisfied with the contents of your shopping cart, click on ‘Proceed to order’.

 Step 3: Choose a shipping method

After checking your order you can optionally add a discount code.

Finally, choose whether you want to pick up the products or have them delivered to a location of your choice.

 Step 4: Enter your details and choose a payment method

In this step you enter your billing information. Please note, the fields marked with a red asterisk are mandatory. You can also add an extra comment here for your own administration.

At WindowizeWindowize you have the choice to pay the total amount immediately, but you can also choose to pay 30% down and pay the remaining amount afterwards. Choose a payment method and agree to our terms and conditions.

 Step 5: Place your order

Click on ‘Place order’ to finalize your order. Your order will then be placed. You will automatically receive an email with all the details of your order. In the meantime, we will get to work to collect the products for your job and ensure a super fast delivery.

 At Windowize you can also request a quote without obligation if your (business) project requires customization.

 Measurement instructions

Before assembling your products, it is important that the dimensions are measured correctly. When you click the ‘?’ If you click on the various options, you will find a detailed explanation of the relevant subject. If there are any further ambiguities, we have a team of employees ready for you. This can be done via the following options:

 Make an appointment with our digital measurement and assembly engineer.

• Send photos via WhatsApp or email . (Best option)
• Fill in the contact form and we will contact you as soon as possible to help you.

 Assembly instructions

Are you going to start installing our products, but are you unsure about the assembly? We are happy to help you on your way, so that you can quickly complete your job. Click on the link below to download our comprehensive manual. This contains all assembly instructions, so you can get started right away!

 If you still have questions, we are happy to help you. This can be done via the following options:

• Make an appointment with our digital measurement and assembly engineer.
• Send photos via email . (Best option)
• Fill in the contact form and we will contact you as soon as possible to help you.

 Cancel/change

as soon as possible, in any case within 24 hours after placing your order . If you want to change or cancel your order, please contact us

 We will immediately look at what is possible and inform you about it. There may be additional costs associated with the change. A cancellation is only possible if your order is not yet in the production process. The right of withdrawal expires with customization.

If it is possible to cancel your order in its entirety, we will refund your (down) payment.

 Return

Returns are only possible for products that are not custom made. For these products, the right of withdrawal expires in accordance with the Distance Selling Act.

 For our standard size products, a cooling-off period of 14 days applies from the day of receipt of your order. You must notify us within these 14 days that you wish to return the product. After you have done this, you still have 14 days to actually return the products. Always do this in the original packaging to prevent transport damage. The return costs are for your own account.

 As soon as your return has arrived at us, we will check the product for any (transport) damage. If the product is damaged, we will ask for compensation.

You will then receive the amount paid back on your account.

 Warranty conditions

The basis for warranty is Dutch legislation with regard to delivery to consumers. The legal guarantee applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. The warranty provided in addition applies without prejudice to the rights that the consumer has on the basis of the law.

 Well-founded complaints, within the warranty period, are limited to sending new parts free of charge after we have received the defective parts from you. Warranty applies of course when used under normal circumstances. The date stated on the invoice is the effective date for the guarantee. Below you will find the indicative terms of the expected lifespan of the products offered by us:

 15 years; Color fastness (white/cream)

• 10 years; Other colours
• 10 years; Plastic facade elements
• 10 years; Glass
• 5 years; Door panels
• 5 years; Fitting front door
• 5 years; Hinges & Locks
• 2 years; screens

 No claim can be made under the warranty:

• In case of damage by intent or negligence;
• In case of improper use or negligent maintenance;
• With normal wear and tear;
• In the event of damage due to non-compliance or incorrect observance of the instructions for use/assembly;

When there is an external calamity, such as lightning strikes, power outages, natural disasters, etc.; When Windowize is not (in time) given the opportunity to investigate the complaint and possibly repair the defect.

 Showroom

Did you know that we also have a showroom?

Feel free to drop by so you can see the quality of our products for yourself. Our showroom is open on working days from 09:00 to 17:00. Make an appointment for this, so we know when to prepare the coffee!

 The best price-quality in the current market

Windowize distinguishes itself by offering the best price/quality in the current market. In addition, we make it super easy for you to order the products for your job online.

 Trust pilot

The Trustpilot seal of approval gives you as a buyer a reliable orientation and shows at a glance which online shops you can safely buy from and where you can rely on good service.

 Before online shops receive and are allowed to display the Trustpilot seal of approval, they are extensively checked to meet the Trusted Shops quality criteria. This includes the legal requirements, but they also set strict requirements for the quality of the service, for example.

Buyer protection

The buyer protection is the guarantee that the Trustpilot seal of approval stands for online security. If something unexpectedly goes wrong while shopping online, your purchase amount is guaranteed on the basis of buyer protection – regardless of the payment method you use.

Reviews

If you have placed an order, you will receive a review request by e-mail to share your experience with others. Does the order meet your expectations? Then it would be great if you leave a nice review for us.

Complaints

Of course we at Yorway do our utmost to offer you the best quality, service and price.

However, it is possible that you are not satisfied with our service. That is why you can make your complaint known to us within 14 days of receipt of your order via the following ways:

• You can contact us by email at Info@windowize.eu
• You can the contact form fill in

We will contact you within 7 calendar days to find a suitable solution together.